LAMAR STATE COLLEGE ORANGE SYLLABUS

Industrial and Process Technology

PTAC, 2314, Principles of Quality, 02

COURSE INFORMATION

Instructor Name Henry Ramsey
Building/Office Number Wilson Building (WB), Room 109
Office Hours To be determined.
Virtual Hours To be determined.
Office Telephone (409) 882-3986
Email Address henry.ramsey@lsco.edu


Course Description

PTAC 2314 Principles of Quality (41.0301) 3-3-0 Study of the background and application of quality concepts. Topics include team skills, quality tools, statistics, economics and continuous improvement. Prerequisite: PTAC 1302. TEC.


Required Textbook & Materials

Myles, Willie L., and Eugene Theobald. Process Quality. 2nd ed., Pearson Education, Inc., 2021.

ISBN 9780136424703


Upon registration for classes, LSCO students are automatically charged $14 per semester credit hour for access to all required textbooks, lab manuals, lab codes, and electronic books on the first day of class through the Gator Book Pack. Information about the LSCO Gator Book Pack as well as responses to common FAQs can be found on LSCO's webpage. ALL STUDENTS WILL HAVE UNTIL THE SECOND DAY OF THE SEMESTER TO OPT-OUT OF THE GATOR BOOK PACK.

Every student MUST have access to the required textbooks by the week of class. The student will be responsible for all assignments given. Failure to have a text may result in being dropped from the class. Failure to follow instructions (written or oral) will result in penalties.


Course Learning Outcomes (CLOs)

Upon successful completion of this course, students will acquire the following course learning outcomes:

Core Objectives

Course Learning Outcomes(CLOs)

Upon successful completion of this course, students will:
 
CLO1: Explain the concept of quality including how quality is defined.
CLO2: Discuss the philosophy of Total Quality Management.
CLO3: Define Continuous Improvement and discuss the processes used for process improvement.
CLO4: Define Total Quality Management and explain the tools used.
CLO5: Define and discuss Process Capability.
 
Module Learning Outcomes (MLOs)

Module learning outcomes are presented in each course module.
 



Course Topical Outline

Class Topic and Major Assignment Schedule:

 

Date		 Course Content Reading (Text and Notes)
  Assignments are given in conjunction with the chapters.  
Wk 1 Syllabus and course guidelines  
  Chapter 1 – Introduction to Process Quality 1
Wk 2 Chapter 2 – Total Quality Management and Economics 2
  Chapter 3 – Customer Service 3
Wk 3 Chapter 4 – Quality Management Systems – International Standards (ISO) 4
  Chapter 5 Quality Management – Quality Reliability Planning 5
Wk 4 Review chapters 1-4  
  Test 1 (chapters 1-4) – 2/7/24  
Wk 5 Chapter 6 – Team Skills 6
  Chapter 7 – Continuous Improvements – Root Cause Analyses and Corrective Action / Preventive Action 7
  Chapter 8 – Continuous Improvement – Six Sigma 8
Wk 6 Chapter 9 – Continuous Improvement – Lean 9
  Review chapters 5-9  
  Test 2 (chapters 5-9)  
Wk 7 Chapter 10 – Group Problem Solving – Designed Experiments 10
  Chapter 11 – Other Basic Quality Tools 11
Wk 8 Chapter 12 – Data Collection and Representative Sampling 12
  Chapter 13 – Variance and Operating Consistency 13
Wk 9 Spring Break  
Wk 10 Review chapters 10-13  
  Test 3 (chapters 10-13)  
Wk 11 Chapter 14 – Variables, Control Charts and Interpretation 14
  Chapter 15 – Attributes, Control Charts and Interpretation 15
Wk 12 Chapter 16 – Process Capability 16
  Chapter 17 – Putting the Pieces Together 17
Wk 13 Review chapters 14-17  
  Test 4 (chapters 14-17)  
Wk 14 Project  
Wk 15 Project  
  Project Presentations  
Wk 16 Course Review – All chapters  
5/1/24 Final Exam 07:30-10:00 am  
  Gator Pack Textbooks due to Barnes and Noble by 05/08/24  
 
Important dates:

1/15 - Martin Luther King Day, campus closed
1/16 - Applications for commencement open
1/18 - Last day to opt out of Gator Book Pack
1/30 - Last day to petition for "no grade"
1/31 - Last day to crop with no penalty
4/15 - Last day to drop of withdraw
4/30 - Applications for May 2024 Commencement close at 5:00
5/1-7 - Final exams
5/8 - Deadline to return Gator Book Pack textbooks
5/10 - Commencement


Major Assignments Schedule

Test dates:

Test 1 on chapters 1-4, 2/7/24
Test 2 on chapters 5-8, 2/21/24
Test 3 on chapters 10-13, 3/20/24
Test 4 on chapters 14-17, 4/10/24

Final project begins April 15, project presentations April 24.



Final Exam Date

May 1, 2024 - 7:30 AM   Through  May 1, 2024 - 10:00 AM


COURSE POLICIES

Academic Honesty

Faculty who suspect violation of academic honesty, cheating, plagiarism, collusion, or abuse of resource materials may assign an academic penalty. Students must be notified of their right to appeal before the academic penalty is imposed.

Students subject to penalty due to academic honesty have the right to appeal the decision. Refer to the current LSCO Catalog for details on the appeal process.




Electronic Communication

LSCO students are required to use either their LSCO Blackboard account or their LSCO email account (Office 365 / Microsoft Outlook) for all electronic communication. In order to ensure the privacy and identity of the student communicating via electronic methods, LSCO faculty will direct students to use their LSCO email accounts rather than personal accounts. If a student has trouble accessing their LSCO email account, they should contact the LSCO Help Desk at (409) 882-3033 or helpdesk@lsco.edu.





Attendance Requirements

Federal regulations require students who receive financial aid to have begun "attending" and participate substantially in each course for which they are enrolled on or before the official census reporting date outlined on the LSCO Academic Calendar. Students documented as "not attending" a course upon the census date are assumed (for financial aid purposes) to have not begun attendance for that course, negatively affecting their financial aid eligibility and disbursement.

Attendance in an ONLINE course is verified by substantial participation in the course on or before the census date published in the LSCO Academic Calendar. Substantial participation in this online course is defined as logging in and completing/participating in at least one requirement of the course. Note: Simply logging in to your online course does not constitute attendance.

Hybrid classes are a mix of face-to-face and online environments. Students will be expected to attend a certain number of classes as required by the instructor. (Include the policy on absences and tardiness.) In addition to classroom attendance, your weekly active participation in the online component (Blackboard and/or homework software) will be considered and expected.

Attendance will be recorded and is graded.

Participation and engagement in this course are critical for student success. Assignments should be completed by the due date. Students should also refer to the instructor’s attendance policy for additional information. (See LSCO Student Handbook, Class Attendance.)

Attendance (Face-to-Face Classes)

 In order to prepare students for successful transition into the workforce, the LSCO Technical Programs will maintain high standards for attendance and punctuality.
Questions or Concerns

 For questions and concerns, please make an appointment with the associate dean - keith.jones@lsco.edu.


Make-up Work Policy

Late work is not accepted.  The student has the choice of completing or not completing work as described in the Grading and Evaluation section below.

Contingency Planning

Students should develop a backup plan should their computer system or their Internet provider fail. Computer or internet connectivity issues are not valid excuses for missing a deadline. The College provides many opportunities for using computer equipment, as do many public libraries. Refer to the LSCO website for operational hours of the Library and Success Center.


Classroom Etiquette

Face-to-Face Classes - No food, drink, tobacco, cell phones

Online Classes- Since face-to-face meetings in the classroom may be replaced by online meetings through discussion boards, emails, and/or Blackboard Collaborate, students are expected to follow the rules of netiquette in these forums.

Hybrid Classes - When face-to-face meetings in the classroom are replaced by online meetings through discussion boards, emails, and/or Blackboard Collaborate, students are expected to follow the rules of netiquette in these forums.Face

Civility

Please be considerate of other classmates’ feelings, ethnic background, cultural differences, situations, and level of maturity. Students will be asked to leave the course if disruptive or inappropriate behavior is exhibited in any of the course requirements. If your instructor feels that you have not contributed appropriately to course requirements, your final course grade may be reduced accordingly.
 
The instructor reserves the right to manage a positive learning environment and will not tolerate inappropriate conduct in the course. Rude correspondence (discourteous or impolite, especially in a deliberate way) in e-mails, telephone calls, in person, or comments made to other class members, the instructor, or the office staff.

Children in the Classroom (Face-to-Face Classes)

It is inappropriate for minor children to be on campus due to the potential liability to the College, the risk of harm to the children, and decreased employee productivity due to distractions and disruptions.

Electronic Devices (Face-to-Face Classes)

Students may not use a cellular telephone or other electronic device during class time for any reason except when specifically directed to do so by the instructor for a planned instructional purpose.

Students may use an electronic device outside the time scheduled for class. If a student must be on call for work, the student’s employer may set up an emergency communication plan by emailing the associate dean in advance.

A student who accesses an electronic device during class will be asked to leave the class for the remainder of the day and counted absent.

 
A student who is unable to go ninety minutes without accessing an electronic device is not a good potential fit for the type of work for which we are training. Repeat infractions of the electronic devices guidelines will result in removal from the program and career counseling to choose a more appropriate career path.
Exam Policy

Tests and the final exam will given in the classroom.  For tests, a 3in x 5in card with notes may be brought in for the test.  For the final exam, an 8in x 11.5in sheet of paper with notes may be brought in for the exam.  Assignments in Blackboard are given as open notes and open book assignments.



Responsible Use of Artificial Intelligence (AI)

Students should use AI technology responsibly and ethically. This includes refraining from using AI to engage in harmful or unethical activities, such as generating false information, spreading misinformation, or engaging in malicious behaviors. The use of AI should align with the principles of academic integrity, honesty, and respect for others. Students are responsible for adhering to LSCO's Academic Honesty policy found in the Student Handbook. LSCO's full AI policy can be found at AI Policy | Lamar State College Orange (lsco.edu)


Expected Time Requirement for this Course

For every hour in class (or unit of credit) taught in a 16-week session, students should expect to spend at least two to three hours per week studying and completing assignments. Example: For a 3-credit hour class taught in a 16-week session, students should prepare to allocate approximately 6 to 9 hours per week outside of class studying and completing assignments. For a 3-credit hour taught in a 10-week summer session, students should prepare to allocate approximately 10 to 15 hours per week outside of class studying and completing assignments. For a 3-credit hour taught in an 8-week session, students should prepare to allocate approximately 12 to 18 hours per week outside of class studying and completing assignments. For a 3-credit hour taught in a 5-week summer session, students should prepare to allocate approximately 20 to 29 hours per week outside of class studying and completing assignments.


Grading and Evaluation Method

Grades are based on points earned by attending class, maintaining a portfolio of their work, and completing assignments, labs, tests, and a final examination.  Points are awarded as follows:

Attendance: 15 points/class meeting x 28 class meetings = 420 points
Assignments: 40 points/assignment x 3 assignments = 120 points
Tests: 70 points/test x 4 tests = 280 points
Catapult Lab: 30 points
Final Project: 60 points
Final Examination: 150 points

Total points available: 1100 points

Grades are determined from the following scale:

A = 900 points or above
B = 800-899 points
C = 700-799 points
D = 600-699 points
F = Less than 600 points


Instructor Response Time

The instructor will respond to emails within 24 hours, excluding weekends and holidays. On weekends and holidays, the instructor will respond to emails from students within 24 hours of the first business day following the weekend or holiday.


Participation Requirements

Weekly participation and engagement in the courses are critical for student success. Assignments should be completed by the due date. Students should also refer to the instructor’s attendance policy for additional information. (See LSCO Student Handbook, Class Attendance.)






Review of Test Grades

If the student has an issue or question about his/her grade, the instructor must be contacted no later than three (3) days after receiving the grade.



Student's Responsibility

This syllabus contains information, policies, and procedures for a specific course. By enrolling, the student agrees to read, understand, and abide by the rules, policies, regulations, and ethical standards of Lamar State College Orange as those contained in the current LSCO Catalog and schedule of classes.


Syllabus Content

The instructor reserves the right to make changes to this syllabus if deemed necessary. All changes will be provided to the students orally or in writing before the implementation of the change.


Textbook and Required Materials Access

Every student MUST have access to the required textbooks by the second week of class. The student will be responsible for all assignments given. Failure to have a text may result in being dropped from the class. Failure to follow instructions (written or oral) will result in penalties.


STUDENT SUPPORT RESOURCES

Mental Health Resources

TimelyCare is a virtual health and well-being platform that is available 24/7 for all non-dual credit enrolled LSCO students. There is no cost to eligible students for this service. TimelyCare’s providers offer emotional support, mental health counseling, health coaching, psychiatry, and basic needs support. Non-Dual Credit students enrolled in classes can log in to the TimelyCare website or app available at timelycare.com/LSCO.


Advocacy Information

Any student who faces challenges securing their food or housing and believes this may affect their performance in the course is encouraged to contact the advising office for guidance on how to identify possible resources. Please notify the instructor of your circumstance if you are comfortable doing so.


Affirmative Action

LSCO is an affirmative action/equal opportunity institution which provides educational and employment opportunities on the basis of merit and without discrimination or harassment in full compliance with the Civil Rights Act of 1964, as amended; the Rehabilitation Act of 1973 (Section 503,504); Americans with Disabilities Act, as amended, Title IX of the Educational Amendments of 1972; the Vietnam Era Veterans Assistance Act of 1974; Article 522lk V.A.C.S.; and Executive Orders 11246 and 11758.


Title IX of the Education Amendments

LSCO prohibits discrimination, including sexual harassment and retaliation, against any student on the basis of race, color, religion, gender, national origin, disability, or any other basis prohibited by law. Any student who believes that he or she has experienced prohibited conduct or believes that another student has experienced prohibited conduct should immediately report the alleged acts to the Title IX Coordinator, Patty Collins, at patty.collins@lsco.edu.


Blackboard Resources

LSCO students will access Blackboard through the MyGator portal. Login credentials will use the following format: username@my.lsco.edu and Password. For help in identifying your Username/Password, visit https://www2.lsco.edu/sspr/.

Blackboard student resource videos and help-sites are available at https://www.lsco.edu/distanceed/blackboard-student.asp.


Career Coach

Lamar State College Orange provides career advising services to all students and alumni through Career Coach, an online career planning tool. Career Coach assists students through all phases of developing, initiating, and implementing career plans.

Information regarding employment opportunities and career options are provided along with access to live local job postings. Full-time and part-time employment opportunities, as well as internships, are available through Career Coach. Visit https://www.lsco.edu/advising/career-planning.asp for more details on how to use LSCO's Career Coach to plan for and learn more about your future career.


Gator Assistance Services

Lamar State College Orange provides currently enrolled technical students support for daycare costs as well as other services.

Visit https://www.lsco.edu/advising/gator-assistance.asp for details on assistance services.


Gator Success Center

Students are encouraged to make an appointment or walk in to receive tutoring, support services, or access to an open computer lab. Face-to-face and online supplemental instruction sessions are available to help students through any LSCO course. Reach out to learning.center@lsco.edu for more information on how students can receive academic support.


Library Services

Students are encouraged to visit library.lsco.edu to find the library's current operating hours, access the catalog to locate print materials, and access GatorSearch to explore the vast electronic collection. The library provides over 77 electronic database collections that include eBooks, newspapers, magazines, academic journals, and streaming video. The physical library contains a specialized collection of research materials specifically chosen to support the degrees and courses offered. Additionally, Students with research questions or questions about library services are encouraged visit the library in person, call 409-882-3352, access the chat on the library webpage, or to email their question to lscolibrary@lsco.edu.


Student with Disabilities

Under the Texas State System, Lamar State College Orange complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, pertaining to the provision of reasonable academic adjustments/auxiliary aids for students with disability. We strive to provide reasonable academic adjustments/auxiliary aids to students who request and require them.

Students who believe they have a disability requiring an academic adjustment/auxiliary aid are encouraged to contact the Special Populations Advisor at (409) 882-3393 or visiting the Advising Office located on the first floor of the Ron Lewis Library Building (RLB) room 113. Students are encouraged to apply before the start of the semester when at all possible. The Accommodation Request Form and details regarding the appropriate documentation needed can be found here: https://www.lsco.edu/advising/disability.asp. Once approved, the signed accommodation form provided by the Special Populations Advisor must be submitted to the instructor at least two business days in advance of need.


Upswing 24/7 FREE Tutoring Services

Lamar State College Orange provides currently enrolled students with access to online tutoring through a partnership with Upswing, an online tutoring platform. Tutors are available 24/7 online in almost every subject.

Visit https://www.lsco.edu/tutoring/online-tutoring.asp for details on how to log-in to the FREE services.


INSTITUTIONAL POLICIES

Campus Closure

In the event of an emergency campus closure in excess of three class days, Lamar State College Orange's classes will continue via the use of Blackboard. In such an instance, the college website, www.lsco.edu, will have information concerning the event and anticipated re-opening plans.


Civility

Please be considerate of other classmates' feelings, ethnic background, cultural differences, situations, and level of maturity. Students will be asked to leave the course if disruptive or inappropriate behavior is exhibited in any of the course requirements. If your instructor feels that you have not contributed appropriately to course requirements, your final course grade may be reduced accordingly.

The instructor reserves the right to manage a positive learning environment and will not tolerate inappropriate conduct in the course. Rude correspondence (discourteous or impolite, especially in a deliberate way) in e-mails, telephone calls, in person, or comments made to other class members, the instructor, or the office staff.


Contingency Plans

Students should develop a backup plan should their computer system or their Internet provider fail. Computer or internet connectivity issues are not valid excuses for missing a deadline. The College provides many opportunities for using computer equipment, as do many public libraries. Refer to the LSCO website for operational hours of the Library and Success Center.


COVID Notification Policy

Students who have been diagnosed with COVID 19 are required to report their condition to their instructor and to the College via the COVID Notification Form. Guidance on how to proceed will be delivered to the student's email after completing the required notification form.


Credit Transfer

Students should check in advance with the institution to which they plan to transfer credit to confirm transferability.


Criminal Background Policy

LSCO awards some certificates and degrees in which a criminal history MAY disqualify candidates from becoming licensed, certified, and/or employed upon degree/certificate completion. Students with a criminal background enrolling in courses leading to a degree/certificate in Criminal Justice, Cosmetology, Emergency Medical Technology, Massage Therapy, Medical Assisting, Vocational Nursing (VN), Registered Nursing (RN), Pharmacy Technician, Real Estate, or Teacher Preparation program are STRONGLY ENCOURAGED to discuss the certification and/or licensing regulations of the program with the program director listed in order to learn more about the current guidelines related to criminal history as well as the right of individuals to request a criminal history evaluation letter.


Drops and Withdrawals

Never attending or ceasing to attend classes DOES NOT constitute a drop or withdrawal. You remain registered until you request a drop from the instructor. Failure to act in a timely manner will result in an "F" grade for the course. It is the student's responsibility to follow up with the LSCO advising office to ensure that all drops/withdrawals are processed as desired.


Grade of "Incomplete"

The grade of "I" may be given when any requirement of the course, including the final examination, is not completed. Students seeking an incomplete should have completed 75% of the course requirements and be passing the course at the time of the request. Arrangements to complete deficiencies in a course should be made in advance of the end of the semester with the instructor. The instructor will process the Incomplete form online, and a confirmation will be sent to the student's LSCO email.

Incomplete work must be finished during the next long semester. If not, the Office of Admission and Records must change the "I" grade to the grade of "F." The course must then be repeated if credit is desired. An "I" grade also automatically becomes an "F" if the student registers for the course prior to removing the deficiencies and receiving a grade change. The instructor may record the grade of "F" for a student who is absent from the final examination and is not passing the course.


Grade Appeals and the Academic Grievance Process

Grade determination and awarding of grades in a course are the responsibility of the instructor and should be calculated according to college policy, procedures, and written details provided in the course syllabus. NOTE: Final grades are available to students within 48 hours of the instructor posting the grade in Banner. Students may view final grades by logging into MyGator and then accessing Gator Self-Service.

An academic appeal process is afforded to students who desire to dispute a grade or any decision that affects the student's ability to complete and earn a grade for the course provided it is not related to a violation outlined in the LSCO Student Code of Conduct. If an informal conference with the faculty member regarding an academic complaint fails to reach the outcome requested by the student, the student may initiate the formal process outlined below. Even after initiating the formal complaint process, students are encouraged to seek informal resolution of their concerns. A student whose concerns are resolved may withdraw a formal complaint at any time.

Refer to the current catalog or for details on the formal grade appeal process.


Institutional Educational Goals

Lamar State College Orange has identified seven educational goals to specify the knowledge and skills that students should gain from completing academic and technical programs with the College. These goals are:

  1. Critical thinking (General Education, Technical) - Students will be able to demonstrate creative thinking, innovation, inquiry, analysis, evaluation, and synthesis of information.
  2. Communication (General Education, Technical) - Students will be able to effectively develop, interpret and express of ideas through written, oral and visual communication.
  3. Empirical and quantitative skills (General Education, Technical) - Students will be able to manipulate and analyze numerical data or observable facts and create informed conclusions.
  4. Teamwork (General Education, Technical) - Students will be able to consider different points of view and to work effectively with others to support a shared purpose or goal.
  5. Social responsibility (General Education, Technical) - Students will be able to recognize and acquire a sense of intercultural competence, knowledge of civic responsibility, and the ability to engage effectively in regional, national and global communities.
  6. Personal responsibility (General Education, Technical) - Students will be able to connect choices, actions, and consequences to ethical decision-making.
  7. Professional competency (Technical) - Students will be able to recognize or demonstrate skills and that depict professional values and employability. If the career has licensure or certification requirements, students may prepare for the licensure and certification in a capstone course and sit for the licensure or certificate at the end of the program.

MyGator and Log-In Credentials

Current students will access many LSCO applications through the MyGator portal. Login credentials will use the following format: username@my.lsco.edu/Password. For help in identifying your username/Password, visit https://www2.lsco.edu/sspr/.

It is a violation of College policy, state laws, and federal laws for anyone to gain or help others gain unauthorized access to MyGator or any LSCO application or service. All accounts shall be for use by a single individual - the person for whom the account was approved or assigned. This includes Blackboard accounts as well as any application within MyGator. Sharing or loaning accounts is strictly prohibited, can be construed as a form of cheating, and violates College policy, state laws, and federal laws.


Policies and Procedures

LSCO adheres to the policies and procedures established in the Texas Education Code, Texas State University System Rules and Regulations, LSCO Faculty Handbook, LSCO Student Handbook, and LSCO Catalog.


Prohibited Items in the Classroom

No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. It is inappropriate for minor children to be on campus due to the potential liability to the College, the risk of harm to the children, and decreased employee productivity due to distractions and disruptions.


Student Privacy

The privacy of all students, including Distance Education students, is protected through strict adherence to the rules of the Family Education Rights and Privacy Act. LSCO's statement regarding the Family Education Rights and Privacy Act can be found in LSCO's Student Handbook, page 70. Additional information regarding privacy for Distance Education students can be found in the Distance Education Handbook, appendix D.